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Returns & Refunds

We take pride in crafting high-quality chocolates and carefully preparing every order for safe delivery.
Please review our returns and refunds policy below.

Perishable Goods

Our chocolates are handcrafted and perishable, and many items are made specifically for each order.

For this reason:

- We cannot accept returns on chocolate products
- We do not offer refunds for change of mind
- All sales are final once your order has been dispatched



This policy ensures the freshness, quality, and food safety of every product we deliver.

Damaged Items

While we take great care in packaging your chocolates, transit conditions can occasionally affect delicate products.

If your order arrives significantly damaged or melted, please follow these steps:

1. Photograph the items immediately upon arrival
2. Include images of the packaging and affected chocolates
3. Contact us within 24 hours of delivery



This allows our team to review the issue quickly and determine the appropriate resolution.

If you have any questions regarding your order, please contact our support team and we will be happy to assist.