Privacy Policy
Data Protection
We use secure systems and limited access to protect customer and recipient details.
Secure Payments
Your payment details are processed securely by Stripe; we never store your card info.
1. Information We Collect
At Catarina Desserts (ABN 57 582 900 176), we respect your privacy. We collect personal information only when it is necessary for providing our services to you:
- Contact Details: Name, email address, and phone number when you place an order or contact us.
- Recipient Details: Recipient name, delivery address, and any delivery notes needed to fulfill the Cake Card order.
- Gift Details: Selected card design, personal message, cake slice choices, extras, and order history.
- Device Info: IP address and browser type for security and site optimization.
2. How We Use Your Data
Your information is used primarily to ensure a smooth Cake Card ordering and delivery experience:
- Processing payment and fulfilling your orders.
- Printing the selected card and personal message.
- Communicating order status and shipping updates via email.
- Providing customer support and responding to inquiries.
- Sending occasional marketing updates, only if you have opted in.
- Improving our website performance and product offerings.
3. Cookies & Tracking
We use cookies and similar technologies on our site. When you first visit, you will see a consent banner allowing you to choose which categories you accept. You can change your preferences at any time by clearing your browser cookies for catarinadesserts.com.au and revisiting the site.
Necessary Cookies
These cookies are essential for the site to function. They include:
- Cart session data stored in your browser to remember your selections while you browse.
- Admin authentication session cookies (only if you log into the admin dashboard).
These are always active and cannot be disabled.
Analytics Cookies
We use Google Analytics to understand how visitors interact with our site. These cookies collect anonymous data such as:
- Pages visited and time spent on the site.
- Referral sources and general location (city/country level only).
- Device and browser type.
These are disabled by default. You can enable them via the consent banner.
Marketing Cookies
We use Meta Pixel (Facebook) to measure the effectiveness of our advertising and show relevant ads. These cookies help us:
- Track conversions from our ads.
- Build anonymised audience lists for remarketing.
These are disabled by default. You can enable them via the consent banner.
Third-Party Services
The following third parties may set cookies when you visit our site, depending on your consent choices:
- Google Analytics & Google Tag Manager: Analytics and performance tracking.
- Meta (Facebook) Pixel: Advertising measurement and remarketing.
- Stripe: Payment processing and fraud prevention (only during checkout).
4. Third-Party Services
We partner with trusted service providers to run our store. These include:
- Stripe: For secure payment processing.
- Australia Post: For shipping and delivery services.
These parties are only given the information necessary to perform their respective services and are required to protect your data.
5. Your Rights & Opting Out
You have the right to access, correct, or request the deletion of your personal information at any time. If you wish to opt out of marketing emails, you can do so by clicking the "unsubscribe" link at the bottom of any of our communications.
Privacy Concerns?
Your trust is our priority. If you have any questions about how your data is handled, please contact us.
Email Privacy Team