Privacy Policy
Data Protection
We employ high-level encryption to ensure your personal data stays safe and private.
Secure Payments
Your payment details are processed securely by Stripe; we never store your card info.
1. Information We Collect
At Catarina Desserts, we respect your privacy. We collect personal information only when it is necessary for providing our services to you:
- Contact Details: Name, email address, and phone number when you place an order or contact us.
- Shipping Info: Delivery address for fulfilling your chocolate orders.
- Order History: Details of the products you've purchased and preferences.
- Device Info: IP address and browser type for security and site optimization.
2. How We Use Your Data
Your information is used primarily to ensure a smooth shopping experience:
- Processing and fulfilling your orders.
- Communicating order status and shipping updates via email.
- Providing customer support and responding to inquiries.
- Sending occasional marketing updates (only if you have opted in).
- Improving our website performance and product offerings.
3. Cookies & Tracking
We use cookies to enhance your journey on our site. These are small files stored on your device that help us:
- Remember items in your shopping cart.
- Understand how you interact with our site to improve the UI.
- Keep you logged in if you create an account.
You can choose to disable cookies in your browser settings, though some site features (like the cart) may not function correctly.
4. Third-Party Services
We partner with trusted service providers to run our store. These include:
- Stripe: For secure payment processing.
- AusPost: For shipping and delivery services.
- Sanity: For managing our product and site content.
These parties are only given the information necessary to perform their respective services and are contractually obligated to keep your data confidential.
5. Your Rights & Opting Out
You have the right to access, correct, or request the deletion of your personal information at any time. If you wish to opt out of marketing emails, you can do so by clicking the "unsubscribe" link at the bottom of any of our communications.
Privacy Concerns?
Your trust is our priority. If you have any questions about how your data is handled, please contact our privacy officer.
Email Privacy Team →